Robotic Process Automation (RPA)

Robotic process automation (RPA)

In today’s era, the various business organization wants to increase its customer’s satisfaction by providing them with a better quality of services. To achieve this goal, the Robotic process automation RPA is the most significant innovation in the business world. RPA increases efficiency and provides a better quality of services.

What is Robotic Process Automation?

Robotic Process Automation is a type of an application or a technology which is designed to process various business information, transaction, taking responses, and communicating with other digital systems. It is the type of artificial intelligence which is produced to perform a list of actions to automate the task. Robotic process automation system develops the action list by watching the user complete the job in the applications graphical user interface. Then it performs automation, repeating those tasks directly in the graphical user interface. Robotic process automation(RPA) tools differ from those systems in that they only allow being handled in and between multiple applications, for instance,  extracting the data, receiving email, containing an invoice and then typing into a bookkeeping system.

Features of Robotic process automation

  • Different user access levels- Several users access levels are provided by the robotic process automation, which is to be used by the different personnel for various functions.
  • Data processing- It can perform calculations extracting data from documents, inputting data to forms, merging data from multiple sources very quickly.
  • Launching and various applications- Robotic process automation can easily log into the app and perform multiple tasks like opening emails and attachment moving files and folders, etc.
  • Analytics Capacity- Robots will be working with legacy systems uncovering a trove of data that may be not available in another analytic module.
  • Business expectation handling- Robots can quickly encounter with the diverse data. These expectations need to be highlighted, managed via queues and seamlessly assigned personnel.


  • Increase efficiency- Robotic helps to perform the work more efficiently and efficiently as compared to a human. There is less chance of error.
  • Reduces time wastage– Robotic automation process performs the repeated work faster as compared to human employees who help to reduce the wastage of time.
  • Improves consumer experience- RPA eliminates human errors to enhance consumer satisfaction. 72% of consumer interaction in 2022 will be facilitated through the emerging technology of Robotic process automation.
  • Cost-saving- RPA helps to reduce operating costs and increase throughput.
  • Improved compliance- RPA steps are recorded for historical auditable.
  • Offers non-invasive alternatives- Another significant benefit of robotic process automation (RPA) that it provides a non-invasive alternative to traditional IT integration.
  • Optimise resource use- Robotic process automation can be used to replace humans and assign them tasks that are worthy of time and effort.
  • Easy adaptability and flexibility to process- Robotic process automation system can quickly adapt to the condition, and situations deem them useful in the business. They are flexible and scalable in case of demand shoot.

Disadvantages of Robotic process automation

  • The complexity of implementation- Robotic process automation(RPA) is complex to understand; sometimes, it failed to deliver the desired business outcome.
  • The threat to unemployment- Robotic process automation is a significant threat to human employment as the robotics eliminates human jobs.
  • High investment cost- The biggest obstacle is that to invest in robotic automation because the return can be substantial and quite often occur within a short space of time.
  • Hiring skilled staff- For the introduction of automation, highly experienced team is required to program and to operate.
  • Lack of Technical Ability- People believe that to work with robotic process automation (RPA), the end-user must possess technical knowledge. This misconception holds them back for taking the benefits that are available to them.
  • Regular reconfiguration- The Robotic process automation project or the system needs frequent and proper reconfiguration; otherwise; it creates problems.
  • No innovation thinking- Robotic process automation does not contain any feature of innovative thinking. They only work according to the given commands.

Applications of robotic process automation

On the various industrial level, use of cases and applications, financial service industries, are the different places where Robotic process automation is widely in used.

  • The health care industry try this fast in sourcing general and also in Robotic process automation. Robotic process automation is used in re-engineering, ranked in high planed initiatives on the health care payer side.
  • Business process management and automation tool kit working hand in hand with other applications. Robotic process automation put profoundly impact on the sourcing market, on BPO’s, shared service centers, and in them as a service economy approach.
  • Robotic process automation plans a vital role in industrial transformation and digital transformation. Today 40% of industry use the Robotic process automation (RPA).
  • Various companies like Walmart, Deutsche Bank, AT&T vanguard, Ernst and young, Walgreens anthem and many other companies are highly using Robotic process automation.

The future of Robotic process automation

In the Robotic future process, automation stands alone the implementation which often indeed are automation fixes in the legacy system. We continue moving to the new system, service approaches and re-engineered digital process model and technologies in the as a service of the economy. Robotic process automation will boost the BPO market through its automation services.

Robotic process automation is reshaping consumer services

Over the coming years, Robotic process automation technology grows exponentially, which will redefine the consumer experience. In the coming years, it is expected that robotic process automation starts providing 64% of consumer self-service, which means agent-based interaction will be decreased. Robotic process automation will be beneficial for the agents, enhancing their products which allows them to give more focus and more time on the consumer experience. Robotic process automation, machine learning applications, chatbots will hold 72% of consumer interaction.

Conclusion of Robotic process automation

Robotic process automation is the future of the business market, an ingenious solution to the common issues in the traditional work environment. Moreover, it provides excellent opportunities in the business world. If robotic process automation is implemented correctly, the business environment enjoys as a high return on their investment. However, the company should also understand that humans and machines on there are insufficient to drive business in the coming years.

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